Where life comes together, so does our service
At Connect Property, we deliver full circle property management, all under one roof. Every service we provide reflects our values of care, clarity, and progression. With an in house 24/7 team, we keep homes safe, comfortable, and compliant, while giving partners and residents complete confidence in every step of the housing journey.
Complete compliance. Complete confidence.
Safety, quality, and trust are at the heart of everything we do. We understand that maintaining compliance isn’t just about meeting regulations, it’s about protecting people and strengthening communities. Our dedicated in house compliance specialists provide a full service that keeps every property safe, secure, and fully aligned with current legislation.
With the support of our dedicated in-house team and fully accredited supply chain, our compliance services cover:
Asbestos management
We provide a comprehensive asbestos management service, including Refurbishment & Demolition (R&D) surveys, Management surveys, asbestos removals, encapsulation works, and ongoing asbestos register creation and management. Our approach ensures full legal compliance while safely identifying and controlling asbestos risks across your premises.
Boiler services & gas compliance
We deliver reliable boiler and gas services for domestic and commercial properties, including fault diagnosis and repairs, CP12 gas safety inspections, planned and reactive maintenance, boiler replacements, and routine servicing. All work is carried out by qualified engineers to ensure safety, efficiency, and compliance.
Electrical services
We offer comprehensive electrical services, from full and partial rewires, emergency lighting installation, renewal, maintenance and servicing, Electrical Installation Condition Reports (EICRs), fault finding, and general electrical maintenance and renewals. All works are completed to the latest regulations, providing safe, compliant, and dependable electrical solutions.
EPC certificate
We provide a comprehensive Energy Performance Certificate (EPC) survey, assessing your property’s energy efficiency and offering clear, cost-effective recommendations to improve its EPC rating. Our approach ensures full regulatory compliance while helping to reduce energy consumption and long-term running costs.
Fire risk assessment (FRA)
We carry out thorough Fire Risk Assessments, identifying potential hazards, risks for occupants and visitors and provide clear recommendations to improve fire safety.
Our service also covers the development and review of emergency exit strategies, fire door replacements or upgrades, compartment installation, and ongoing maintenance supporting full compliance with fire safety legislation and ongoing risk management.
Legionella risk assessment certificate
We provide Legionella risk assessments for domestic and commercial properties, identifying water system risks and assessment of existing control measures, providing advice on effective control measures to ensure full compliance with health and safety regulations.
Window replacement
We offer a full window replacement service for both domestic and commercial properties, our service include the removal and disposal of existing windows, the supply and installing energy-efficient windows that enhance thermal performance, security and appearance, all in line with current building regulations.
With Connect Property, compliance is never an afterthought, it’s the foundation for every safe, high standard home we help sustain.
We’re certified
Responsive repairs
Complete care, when it matters most
Our responsive repairs service supports partners, landlords, and residents across all 27 London boroughs with 24/7 inhouse emergency coverage. We know delays and repeat visits cause unnecessary disruption, so we focus on swift, reliable resolution the first time around.
24/7
Contact centre
Our dedicated support team operates day and night, powered by advanced IT and telephony systems. Each client benefits from a tailored solution, from intelligent call routing and bespoke scripts to service delivery aligned precisely with agreed SLAs. Every call is handled with professionalism, empathy, and care.
Directly employed workforce
We believe accountability and quality start inhouse. That’s why we employ local, multiskilled operatives equipped with real time access to our customised Connect One system. This ensures repairs are completed promptly, safely, and to the highest standard, every time.
Complete planning for long term value
Strong communities start with well maintained homes. Working closely with local authorities, charities, housing partners, and landlords, we deliver planned maintenance programmes that extend the life of properties and enhance living standards.
Our planned maintenance services include:
From initial survey through to design and completion, we tailor each project to the individual property and community. Safety, communication, and quality guide every stage, ensuring lasting results with minimal disruption.
Facilities management
Our facilities management service takes a proactive, data driven approach, using state of the art technology to prevent faults before they occur.
Our inhouse specialists deliver both hard and soft Facilities Management services with a focus on safety, sustainability, and operational excellence.
Our facilities maintenance services include:
From initial survey through to design and completion, we tailor each project to the individual property and community. Safety, communication, and quality guide every stage, ensuring lasting results with minimal disruption.
Mechanical & electrical services
With more than 25 years of industry experience and a team of fully qualified engineers, at Connect we provide 24/7/365 mechanical and electrical services across all properties. From design and installation to ongoing maintenance and compliance, we bring complete clarity and reliability to every system we manage.
Our M&E services include:
Every project is delivered with precision, accountability, and the highest safety standards ensuring consistent performance for our partners and peace of mind for residents.
Our customised Connect One system
Purpose built technology that drives safety, compliance, and continuous improvement across the portfolio. Our in house Connect One platform is a fully customised Connect One system and the backbone of operations, bringing every aspect of property management into one seamless, integrated solution.
Designed specifically to meet all of Connects and our partners needs, it securely stores servicing histories, compliance certificates, and critical asset data for every property, enabling efficient, tailored servicing programmes that prioritise homes most in need.
Using real time analytics, heat maps, and intuitive reporting dashboards, the system provides clear insight into performance and repair trends for both Connect and its clients.
These insights support cost reduction, improved service delivery, and more informed, long term asset management decisions.
Designed, managed, and continuously developed in house, the platform remains fully adaptable allowing it to align with each client’s operational requirements and integrate seamlessly with existing systems.
Quality management
ISO 9001:2015
At Connect Property, we understand that our performance reflects directly on our clients. We work as a trusted extension of your organisation, which is why our operations are built around a certified ISO 9001:2015 Quality Management System.
This framework provides a structured approach to delivering consistent, reliable services while continually improving how we work. It ensures the high standards, accountability, and professionalism our clients expect from a long-term partner.
Continuous review and improvement
We carry out regular internal reviews of our processes and workflows to ensure our services remain efficient, compliant, and aligned with recognised best practice. Identifying and addressing issues early helps us maintain consistently high service standards.
Evidence‑based performance management
We monitor key performance indicators, including service quality and delivery times, to provide clear, objective oversight of performance. This ensures standards remain consistent as our clients’ requirements develop and evolve.
Integrated quality
control
Quality is embedded at every stage of service delivery. Through documented procedures and defined quality checkpoints, we ensure each task meets agreed client requirements, deliver right first time, and supports on-time delivery.
Environmental management
ISO 14001:2025
Connect Property manages its environmental responsibilities through an ISO 14001:2015 Environmental Management System, ensuring environmental considerations are integrated into both day-to-day operations and long-term planning.
Efficient use of
resources
We monitor material usage and waste generation to identify opportunities to work more efficiently. Structured waste management procedures help reduce the environmental impact of our activities and support our clients’ sustainability objectives.
Compliance and risk management
Our management system ensures we remain compliant with current UK environmental legislation. Regular internal checks help manage environmental risks and provide assurance that all work is carried out responsibly.
Continual environmental improvement
We set measurable targets to reduce our environmental impact year on year. Performance data is used to track progress, supporting transparent reporting and sustainable business growth.
Health, safety and wellbeing
ISO 45001:2018
The health, safety and wellbeing of our employees, clients and the wider public is a core priority at Connect Property. Our safety culture is underpinned by a certifiedThe health, safety and wellbeing of our employees, clients and the wider public is a core priority at Connect Property. Our safety culture is underpinned by a certified ISO 45001:2018 Health and Safety Management System, providing a robust framework for managing risk across all activities., providing a robust framework for managing risk across all activities.
Proactive risk management
Risk assessments are embedded at every stage of our work, from planning through to completion. Early identification of hazards and implementation of appropriate control measures ensures a safe and secure working environment.
Training and competence
We invest in regular training to ensure our team has the skills, knowledge and understanding required to work safely and professionally. Clear responsibilities ensure safety standards are applied consistently across all projects.
Ongoing performance monitoring
Safety performance is reviewed through routine inspections, audits, and internal reviews. This ensures continued compliance with UK health and safety legislation and supports our position as a responsible, low‑risk partner.
Together, these integrated management systems ensure Connect Property delivers reliable, compliant, and well-managed services our clients can trust.
Warehouse & asset management
We operate a secure, managed storage facility for residents’ belongings during refurbishment, relocation, or temporary accommodation arrangements.
Our warehouse solutions ensure items are:
In addition, we store furniture, fixtures, and equipment used in property upgrades or maintenance, ensuring operational continuity and protection of assets throughout the housing journey.
All storage and movement activities are recorded and tracked through our bespoke CRM, Connect One System, which manages comprehensive records for every resident and asset. This system ensures:
- Complete visibility and traceability of all items
- Accurate, real-time updates on location, status, and condition
- Seamless coordination across teams and properties
- Secure handling of sensitive resident information, fully compliant with data protection standards
We don’t just manage properties; we coordinate logistics and resident belongings responsibly and professionally, supported by technology that guarantees reliability and accountability at every stage.